Frequently Asked Questions
Answers to All Your Queries
At Offshore Employee, we often get burning questions from potential clients about our services, work, pricing and support and here we answered them all to their utmost satisfaction.
Offshore Employee as a leading IT staff augmentation company helps businesses to hire dedicated ‘in-house’ employees in any domain, based offshore. Every client can handpick the desired hiring model and dedicated experts who will exclusively work on their projects from our well-equipped, managed and monitored office. We cover all industries and business sizes with our dedicated design and development resources equipped with real-world project experience.
Founded in 2000, Offshore Employee operates with the mission of providing the best-in-class IT outsourcing and remote staff augmentation services with excellence and great value for money. Our cohesive team of dedicated IT professionals utilizes the latest technology stack to ensure flawless project delivery – on time and on budget. We provide competitively priced services which helped us winning high referral rate of satisfied clients worldwide.
No, we are not like Freelancer or Upwork, etc., or other freelancing websites. We operate as an IT resource outsourcing company which offers dedicated IT services by allowing clients to handpick their preferred experts in any field.
Your hired dedicated resources from us will work only for you. Your virtual employees do not work from home, but from our properly equipped and supervised office like the regular employees on basic payroll. All professionals actively participate in day-to-day business operations and management.
We have been in the business for more than 18 years. Our dedicated employees have more than 10 years of working experience in their respective fields. They worked virtually for thousands of clients worldwide till date; delivering hundreds of software solutions.
We are a medium sized company with 300+ employees engaged in different domains from business planning to project management, execution and support.
We have 159 skilled developers, 80 designers, 54 quality assurance experts and 85 marketing professionals on board. Our large pool of multi-disciplinary dedicated resources with their unmatched expertise, scalability, and flexibility serve the client by building trust with every interaction. Currently, 45 people are dedicated to client projects.
Our employees work for 40 hours per work. We work for 8 hours a day (5 days a week) excluding weekend and national holidays and 16 hours for sick/casual leaves.
Our dedicated resources are readily accessible to assist you. As per your well-suited preferences, you can communicate with them through.
- Remote PC Software
- Video Conferencing
- Skype (Chat and Webcam)
- Instant Messengers
- Project Management System
In a Team Model, you can hire multi-disciplinary employees with varying skill sets. With diverse range of skilled professionals, this model help clients save their money. We have several teams from software development to mobile apps, desktop solutions, blockchain, web and graphic designing, and digital marketing. The best privilege you can have in the Team Model is having a team lead/project manager as principal point of contact for the client usually in the same package (terms & conditions apply.)
Project manager will communicate with the client and oversees his hired resources, assign work to team members and monitor their performance on client’s behalf. However, client will also have same degree of control and monitoring perks over his team just like on one dedicated resource.
Since the employee you hired from us is a dedicated resource, you do not need to worry about the payroll and taxes. Our finance department takes care of all employees-related financial issues.
We cover our clients for everything from project planning to design, development, quality assurance, deployment, advertising, ongoing support, resource outsourcing and IT consultancy. Find out more…
We use the latest industry standards including
- Object Oriented Architecture
- MVC Software Design Patterns
- W3C Markup Validation
Cross Browser Compatibility
Yes. Our development team uses Git versioning to track changes in source code during software development.
We use multiple channels including but not limited to project management systems like JIRA, TeamViewer, etc. Moreover, your hired employees and our support team is readily available to assist you via email, phone, skype and, IMs chat with daily/weekly reporting.
Minimum engagement period for one dedicated resource or a managed team of developers depends on project specifications. Typically, it is 1-3 months.
We start working on your enquiries to quickly provide you with an estimate as soon as you contact us and share your project idea with us.
Minimum 1-3 months contract that can be extended as per client’s requirements. Dedicated resources may be added or terminated on a one-month notice period.
Yes. We support our clients in every possible way. We can do a Pilot Project for you which will be a sub-system of your project. For example, we will develop an MVP for you.
We use multiple communications channels and provide daily/weekly project updates to the client. So, doing a project with us by hiring our dedicated resources would be like working with your own team working from our office. Moreover, your hired employees from us are always available to answer your queries.
You may have a 3-hour FREE trial with your shortlisted resource(s). However, additional hours or a longer trial period will be paid
We use project management systems like Slack, JIRA, Zoho to monitor and manage our workflows.
Yes, we have GitHub account for your assistance.
If you are not satisfied with our product or service, you can claim for contract cancelation in 7 days and we may refund your purchase amount in full, not otherwise (T&C applies).
We accept advance payment for each contract’s billing cycle. We accept payment via Visa, MasterCard, American Express and Payoneer. We also accept wire transfer and western union.
Yes, once your clear the balance payment we will provide you full copyright and the source code of your application.
It totally depends on the changes you required. We don’t charge any prices for minor changes. However, if the time taken to modify the changes exceeds one working hour, we will prepare a written proposal for it containing project plan, scope, costs, and terms and conditions.
We do not provide hosting services. We use our dedicated servers during software development, but client has to provide his server for final deployment.
Yes. We usually follow the same pattern for all of our clients. We may customize it as per your project needs.
- Project Enquiry
- Business proposal
- Client’s approval
- 50% down payment
- The first cut (draft design/project)
- Client’s feedback followed by his approval
- Revisions done as per your specifications
- Software quality assurance
- Clearance of balance payment
- Final deployment and source code delivery
Yes, we sign a non-disclosure agreement to ensure quality and fully secured services.
We use DocuSign for digital agreements and eSignatures.
Contact our customer representative at support@oe.com